The Pye Customer Charter adopts the principles and good practice of the Consumer Code for home builders. This code sets requirements that house builders must meet. This applies to buyers who, on or after 1st April 2010, reserve to buy a new property built by a house builder who is registered with one of the supporting Home Warranty Bodies (NHBC and Premier Guarantee and LABC New Home Warranty). The purpose of the Code is to ensure that buyers are treated fairly, know what level of service to expect, are given reliable information upon which to make their decisions and also know how to access speedy, low cost dispute resolutions arrangements if they are dissatisfied.
Please click here to download Pye Customer charter.
For more information on the code visit consumercodeforhomebuilders.com