Your new home comes with an NHBC HUG

nhbc hug

What's an NHBC HUG?

When you legally complete on a Pye home, you will receive an NHBC HUG - an online home user guide, full of useful information on your new property. Accessible on your computer or tablet*, it’s a secure platform that gives you access to everything you need to know about your new home, whenever you need it.

Not sure how something works?

You will find the operating manuals for your new boiler and appliances here, so there’s no need to rummage through drawers to find them!

Your new home

Your NHBC HUG includes details of our Customer Care department, so you know who to contact if there are any concerns.

Pye Homes takes great pride in it’s after sales service and if your new Pye home fails to meet the high standards we expect, we will respond promptly and efficiently to resolve any issue covered by our New Home Guarantee for up to two years after legal completion. The NHBC guarantee also covers the property structurally for a further eight years.

*most tablets supported